Shipping and Returns Policy.

Shipping Policy

At Dream skincare, we want to ensure your skincare products arrive quickly and safely. Below are the details of our shipping policy:

Shipping Options and Rates:

• Standard Shipping: 2- 5 Days -£3.99 Free over £100

• Studio Collection (LS12) based: 2- 5 Days – £1 Free over £100

• Local Delivery - (LS12/ BD11/ LS27) 2-5 Days - £1 Free over £100

Processing Time:

• Orders are typically processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Carriers:

• We partner with trusted carriers for all deliveries.

Order Tracking:

• Once your order has been shipped, you will receive a tracking number via email.

Shipping Restrictions:

• We currently do not ship to P.O. Boxes.

• Due to regulatory restrictions, certain international destinations may have limited product availability.

Returns and Exchanges Policy

We want you to be happy with your skincare purchase. If for any reason you are not satisfied, please review our returns and exchanges policy below:

Eligibility for Returns:

• You may return unopened and unused products within 14 days of receiving your order for a full refund or exchange.

• Products must be in their original packaging with all seals intact to qualify for a return. Opened or used products cannot be returned due to hygiene and safety reasons.

• Products purchased through third-party retailers (not directly from our website) must be returned through the respective retailer.

How to Return an Item:

1. Contact our Customer Service team at [email/contact form] to initiate your return.

2. Provide your order number, product details, and reason for the return.

3. Our team will provide you with a return authorisation number (RAN) and instructions on how to send the product back.

4. Once we receive your returned product, we will process your refund or exchange.

Return Shipping Costs:

• If the return is due to an error on our part (e.g., damaged product or wrong item), we will cover the return shipping costs.

• For all other returns, you are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds:

• Refunds will be processed to the original payment method once your return is received and inspected.

• Please allow up to 7–10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

Damaged or Defective Products

• If your product arrives damaged or defective, please contact us immediately at [email/contact form]. We will send you a replacement at no additional cost or offer you a full refund.

• We may request a photo of the damaged product and packaging to better understand the issue.

Non-Returnable Items:

• Gift cards, promotional items, and products marked as "Final Sale" are not eligible for return or exchange.