Privacy Policy.

At Dream Skincare, we are committed to protecting your privacy and ensuring that your personal information is used responsibly and transparently. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with our services.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website, make a purchase, or sign up for our newsletter.

Personal Information:

  • Contact Information: Name, email address, shipping address, billing address, and phone number.

  • Payment Information: Credit card details, billing address, and other payment-related data.

  • Account Information: If you create an account, we collect your login credentials, order history, and preferences.

  • Transaction Information: Order details, products purchased, transaction amount, and purchase history.

  • Customer Support Information: Any communication with our customer service team (e.g., support inquiries or feedback).

Non-Personal Information:

  • Technical Data: IP address, browser type, device information, and other technical details related to your use of our website.

  • Usage Data: Information about how you interact with our website, such as pages visited, time spent on the site, and actions taken.

  • Cookies and Tracking Data: We use cookies and similar technologies to collect data on user behaviour and improve your experience. Please refer to our [Cookie Policy] for more details.

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • Order Processing and Fulfilment: To process your orders, payments, and deliver your skincare products.

  • Customer Service: To respond to your inquiries, resolve issues, and provide support.

  • Marketing and Promotions: To send promotional offers, newsletters, and updates about new products or special deals. You can opt-out of marketing communications at any time.

  • Improving Our Services: To analyse usage data and improve our website, products, and overall customer experience.

  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with trusted partners in the following cases:

  • Service Providers: We may share your information with third-party service providers who assist with order fulfilment, payment processing, website hosting, marketing, customer service, and analytics. These providers are obligated to use your data only for the purposes specified by us.

  • Legal Requirements: If required by law, we may disclose your personal data in response to legal requests, such as subpoenas or court orders.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new entity.

4. Data Protection and Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. These include encryption, secure servers, and administrative procedures to safeguard your data.

However, please note that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

5. Your Rights Under the GDPR

If you are located in the European Union (EU), you have specific rights under the General Data Protection Regulation (GDPR) regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data, subject to certain conditions.

  • Right to Restrict Processing: You can request the restriction of processing of your personal data under certain circumstances.

  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

  • Right to Object: You can object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

  • Right to Withdraw Consent: If we process your personal data based on your consent (e.g., for marketing), you can withdraw your consent at any time.

If you would like to exercise any of these rights or have questions regarding our data practices, please contact us at [your contact email].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to store preferences and collect usage data. For detailed information about the types of cookies we use and how to manage them, please refer to our [Cookie Policy].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. When your data is no longer needed, we will delete or anonymize it.

9. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of our website. Any updates will be posted on this page, and the effective date will be updated accordingly.

Please review this Privacy Policy regularly to stay informed about how we protect your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or would like to exercise your privacy rights, please contact us at:

  • Email: Dreamskn@outlook.com